You can request a copy of your bill by emailing us at watershop@chathamcountync.gov or calling customer service at 919-542-8270. Be sure to give us your full name, service address and/or account number. 

 No, the county does not currently offer this service.

Chatham County Utilities does not offer any extensions. There are several payment options available.

When to contact Customer Service 

Customers who believe their bill is incorrect will need to contact us within 10 days of receiving their bill, following the instructions below. Or, pay the bill and contact us about the issue before they receive their next bill.

How to contact Customer Service about a billing issue

• Call our Customer Service Department at 919-542-8270, Monday — Friday,  from 8 a.m. to 5 p.m.
• Send an email to watershop@chathamcountync.gov  
• Mail letter to:
  Chatham County Utilities
  PO Box 910
  Pittsboro, NC 27312

What to include when contacting Customer Service about a billing issue

• Full name (printed)
• Account number
• Current mailing address, if it is different from the address to which water and services are provided
• The address of the property where water service charges were incurred
• A telephone number where the customer can be reached between 8 a.m. and 5 p.m., Monday through Friday 
• A brief summary of why the customer believes the current charges are incorrect, along with any materials or information that may help us resolve the issue.

Please do not include a letter with the bill and payment, since this will slow us down and keep us from resolving the issue quickly.

Please see Rates & Metering for information on our current rates.

Email watershop@chathamcountync.gov. Be sure to include customer's full name, service address and/or account number. Or Call Customer Service at 919-542-8270 

Yes! To determine monthly water usage, follow these steps: 

1. Write down the "read" number on the water meter on the first of the month. 
2. Write down the "read" number at the end of the month. 
3. Determine the monthly water consumption by taking the end-of-the-month number and subtracting the first-of-the-month number from it.

Chatham County Water bills customers in 1000 gallons and only charges for whole thousand gallon units. So, when reading the meter read to the thousand gallon place holder.

Instructions for reading an analog dial meter.

Instructions for reading a digital dial meter

Please call Customer Service at 919-542-8270, and a customer service associate will look up the amount that is owed.  Once payment has been received, services will be restored within the same business day. 

For water quality information check our Water Quality FAQ section.  For further questions please call 919-542-8270 or email watershop@chathamcountync.gov the customer service office.

NO! This is illegal.

Customers who have received a higher than expected bill, please read below for a variety of tips and possible explanations.

The following may be reasons for high water usage:

* Leaking faucets, toilets, or other plumbing
* Guests in the home or extra entertaining/cooking 
* Remodeling or other home renovations
* Washing cars or power washing
* Landscaping or garden work
* Check the number of days in this bill's billing period. Sometimes a billing period might cover 32 days, whereas other periods cover only 27 days. 
* Take a look at our water-saving tips in the water conservation section of this website for helpful information to prevent toilets and faucets from leaking. 
* Review the bill for additional charges that could include the following: 
                    A $5 late fee if a bill is not paid by the due date 
                    A $25 fee for returned check or bank draft
                    A $35 fee when water service is cut off for non-payment 

Customers that still have questions about why their bill is higher than normal, please contact Customer Service by email at watershop@chathamcountync.gov or by calling 919-542-8270, Monday — Friday, 8 a.m. to 5 p.m. Please be sure to have your account number handy.

Chatham County Utilities has a leak adjustment policy that may give allow customers to receive an adjustment to their utility bill, depending upon the nature of the leak.   Residents will need to complete a Leak Adjustment Form to receive bill adjustments.

If the leak is determined to be the customer's responsibility, they should repair the leak and submit documentation of the repair (including receipts for labor, supplies and equipment) to the Customer Service Office. Once the documentation has been reviewed and approved, the adjustment will be processed immediately.

The amount and time period to which the adjustment can be applied varies depending on the nature of the leak..  Customers who have questions can call Customer Service at 919-542-8270.

Customers can request a test of their water meter. If the meter reading is accurate, a $35.00 service fee will be charged. If the meter is registering high, there will be no service charge. The meter will be corrected, and the overcharge will be refunded back as far as can be determined, but no more than 3 months.  The refund will be applied to the bill.