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News Release - Chatham County Water Utilities Rate Increase -2024

MISSION: To protect and manage Chatham County’s water supply and to provide the highest possible quality of water and service.

CUSTOMER SERVICE: Chatham County Public Utilities is committed to providing friendly, quality customer service. We fulfill this service by sustaining high quality customer service through accuracy, accountability and communication.

We are here to help! Please use the contact information below to contact Chatham County Utilities.

Customer Service Water Bill Information New Connections/Service Service Disconnections	(919) 542-8270 (8 a.m. to 5 p.m., M-F) watershop@chatham countync.gov
Water Emergency Numbers	Call (919) 548-3006 weekdays after 5:00 p.m. and on weekends or call (919) 303-0055
General Fax	(919) 542-8282
US Mail	PO Box 910 Pittsboro, NC 27312
Call Before You Dig- NC ONE CALL	811

CHATHAM COUNTY HOLIDAY CALENDAR

The information on our web pages is intended to guide you through the process of establishing service, payment options, fees, billing questions, water quality, etc.

MAJOR SERVICES: Chatham County Public Utilities focuses on providing the following services for current and future customers:

Provide potable water service for water customers
Provide sewer service for sewer customers
Provide testing and quality control to protect the quality of county water
Recommend utility policy changes and enforce existing policies
Manage utility projects throughout the county, including construction of water mains, storage tanks, pump stations and provision of service to new developments
Oversee the county’s water districts and activities related to those districts
Provide accurate, timely billing and collection payments (on-site collections in the Tax Office, bank drafts, drop-off box, mail, and online credit cards)
Develop new services as needed
Provide friendly, effective customer service
Online Forms

Public Notice for Southwest Chatham and Asbury Water Customers

Beginning August 8, 2024, Chatham County Public Utilities will temporarily suspend the addition of ammonia to its water treatment disinfection process. Chatham County will resume the addition of ammonia to the water treatment disinfection process on September 2, 2024

OFFICE LOCATION: 192 West Street, Pittsboro, NC 27312

Public Utilities and Water Staff Directory

SAFE DRINKING WATER HOTLINE: 1-800-426-4791

LOCAL MUNICIPAL WATER SYSTEMS: If you live in the municipal limits of the municipalities below, you will need to contact them for more information:

Town of Siler: (919) 742-4732 / non-office hours (919) 742-5626

Town of Pittsboro: (919) 542-4621 ext: 23 / non-office hours (919) 548-3797

Goldston Gulf Sanitary District: (919) 898-2239

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