Chatham County welcomes our current and future customers business.  We have provided these guidelines to assist residents in establishing a connection to the county's water service.

It is important to follow these guidelines so that we may establish service promptly. 

New Tap Connections

Property owners will need the following to establish service:

1. Submit a completed water service application in person.     
2. Pay required connection charges.* 
3. Read Chatham County Water Rules & Regulations.    
4. No tap connections will be made without these documents and fees paid.   
5. Customers can apply in person at 192 West Street, Pittsboro, NC 27312, online using above link, or fax documents to 919-542-8282.
6. The normal installation time frame for new tap connections is 4 to 6 weeks from the time application is made.*** 
7. The landowner is responsible for running waterlines from the dwelling to the water service meter, which will be installed at the utility right-of-way at the road frontage of the property.  A pressure reducer valve (PRV) is required and is the responsibility of the landowner.  
8. After the application is completed, the landowner must go to Chatham County Central Permitting Office to obtain a plumbing permit.  Chatham County Utilities will install the meter and turn on service after the inspections department approves the service.   

New Meter Set

A meter purchase is for subdivisions where the developer has already paid the system development fee and completed the water service tap connection. 

If you are the property owner, you will need the following to establish service:

1. Submit a completed water service application in person.      
2. Pay required connection fees.** 
3. Read Chatham County Water Rules & Regulations.
4. No meters will be set without these documents and fees paid.   
5. Residents can apply in person at 192 West Street, Pittsboro NC 27312, online using above link, or fax documents to 919-542-8282.
6. The normal installation time frame for new meter sets is 2 to 3 business days

To obtain a building permit, customers must have a receipt from Chatham County Utilities verifying payment for service connection. 

Sewer Taps

For sewer taps, follow the same procedure as for water taps.   

Irrigation Split Taps

As per North Carolina General Statute 143-355.4(a) effective 7/1/2009, separate meters are required for new in-ground irrigation systems on lots platted and recorded in the office of the Register of Deeds in the county or counties in which the real property is located after July 1, 2009, that are connected to their systems.

To request a split tap for irrigation(existing service) customers must do the following: 

Pay the cost of the split irrigation tap, currently $1,000.00. Customers are required to install a cut off valve within 12-inches from the water tap and a Reduced Pressure Principle Assembly (RP), which is an above ground backflow preventer device, after the tap has been installed and before the meter can be installed. Please see Central Permitting requirements.

For Major and Minor Subdivisions, the developer, or owner, is required to perform the work in compliance with Chatham County Specifications.  The work must be inspected by the Public Utility Inspector.

If customers are requesting an irrigation service that is a standalone tap, please contact our office by calling 919-542-8270 or email at watershop@chathamcountync.gov.

Hydrant Meter Rentals

Customers wishing to rent a hydrant meter must complete an application at the Public Utilities Office, 964 East Street, Suite 205, Pittsboro, NC 27312.  The cost to rent a hydrant will be $1,000 deposit (refundable), a monthly base administrative fee of $17.25 and a $11.50 per business day rental fee. 

Still need help? email us watershop@chathamcountync.gov

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